Brainey.ai transforms e-commerce with AI-driven automation, enhancing customer support, optimizing inventory, and boosting sales conversions—all in real-time.
Maintaining large support teams is expensive and inefficient, with resources spread thin and productivity suffering.
Slow customer service leads to frustrated users, lost sales opportunities, and a negative brand reputation.
Potential customers abandon carts due to unanswered questions and a lack of proactive engagement.
Traditional support systems struggle to handle peak demand, leading to bottlenecks and service breakdowns.
Generic, one-size-fits-all responses fail to engage customers, reducing loyalty and overall satisfaction.
- Voice-based customer inquiries
- Order tracking requests
- Refund and return processing
- Answering FAQs via conversational AI
- Make outbound calls to remind users about abandoned carts
- Offer personalized upsell recommendations or discount codes over the call
- Follow up with voice reminders or messages
- Call customers to confirm orders verbally, reducing errors or fraud
- Offer delivery updates, satisfaction checks, or feedback collection after a purchase
- Make outbound calls to potential leads or COD orders
- Ask qualifying questions, gauge buying intent, and segment leads based on responses
- Instantly sync insights with your CRM
| Feature | Brainey.ai Voice Agent | Traditional E-Commerce |
|---|---|---|
| Customer Queries | 24/7 voice-based query handling, order tracking, returns, and FAQs | Limited support hours, IVRs or delayed responses |
| Abandoned Cart Recovery | Outbound voice calls with personalized nudges, upsell suggestions | Passive email or SMS reminders |
| Order Confirmation | Real-time voice confirmation to reduce fraud and errors | Manual verification or delayed confirmation |
| Lead Qualification | Voice calls that qualify leads through smart conversations | Static forms or manual outreach |
| CRM Sync + Insights | Auto-syncs call insights to your CRM with voice transcripts | Manual data entry or no integration |
| Feedback Collection | Post-delivery voice feedback for CX improvement | Occasional surveys or reviews |
Brainey.ai empowers online retailers with AI-driven automation, personalized shopping, and seamless inventory management to maximize sales and efficiency.
Brainey.ai handles customer queries through natural, conversational voice calls, covering everything from order tracking to returns and FAQs; providing instant 24/7 support without relying on human agents.
Yes. Brainey.ai makes outbound voice calls to remind customers about their abandoned carts, offering personalized suggestions or discounts in real-time to recover lost sales.
Not at all. Brainey.ai seamlessly plugs into your CRM, order management, and e-commerce platforms, syncing data and conversations instantly without any heavy lifting.
Most businesses begin seeing boosts in lead conversions, cart recovery, and customer satisfaction within the first few weeks of using Brainey.ai’s voice agents.